L1 Service Support Specialist - Turin - 01116

Workplace:  Turin.

Who we are:

Affidea is a highly successful pan-European medical service provider offering premium diagnostic imaging, cancer detection and cancer treatment services working only with state-of-the-art technology and experienced medical professionals. Operating a highly respected portfolio of medical centers across the continent, Affidea’s services are at the cutting edge of patient care – a lifeline to patients in need of its expertise. Affidea operates diagnostic and cancer treatment centers in 16 countries across Europe.

Overall objective

Work on maintaining and monitoring the computer systems and networks for our business. Solving L1 technical issues and will also collaborate with team members across all departments to assist them with their technical requirements.

Responsibilities and tasks

• Entry point for in-country users. After receiving the IT support requests from end-users, his/her target is to classify/ prioritizes the incident, execute Triage activities and, if not sorted, assign it to the right Resolver Group: IT Application Support L2 team, IT Infrastructure Support L2 team (internal or external)
• Perform a first analysis, try to troubleshoot and resolve simple issues with software or hardware
• Walk colleagues or clients through steps to help them resolve their technical problems.
• Assist with password or login problems.
• Collaborate with Corporate Shared Service Teams

Qualifications

• University education in an IT discipline or equivalent experience
• Intermediate (B1) English
• Certifications are preferred, but not required.

Experience

• 2+ years of experience in a technical support role.
• Reporting tools knowledge
• · Experience using Microsoft Office products
• Working knowledge and expertise with a variety of software, hardware, and applications.
• Willingness to solve IT problems and see projects/tasks through to completion.
• Analytical skills to study problems and records and identify solutions.
• Team-oriented attitude to help other colleagues and departments with technical problems.
• Strong interpersonal communication and relationship-building skills.
• Ability to manage time and effectively prioritize numerous tasks at one time.

Competencies

• English language -2
• Readiness to learn and develop – 4
• Incident Management -4
• Customer focus – 4
• Collaboration – 4
• Process management – 2
• Analytical thinking – 4
• Administration / maintaining documentation – 2

Score (1=Basic; 2=Intermediate; 3=Expert; 4=Advanced)

We Offer

We offer a full-time permanent contract.